When the Telemarketing Block feature is active, callers will hear, “If your call is of a telemarketing, survey, or solicitation nature, please hang up now. These calls will not be accepted. Otherwise, from your touch-tone phone, press one and the pound sign to complete the call.” Your phone doesn’t ring unless the caller presses the proper keys. If you have voice mail, the message continues with, “Or stay on the line to leave a voice mail message.” Additionally, you may designate a Preferred List of up to 50 phone numbers that will bypass the Telemarketing Block feature.

The Do Not Disturb feature provides additional privacy. When this feature is active, callers will hear, “The party you have reached does not wish to be disturbed at this time. From your touch-tone phone, please enter a PIN followed by the pound sign to complete this call; or hang up now.” Your phone only rings if a proper PIN is entered. Callers also have the option to leave a voice mail message.

To set-up using a touch-tone phone: 
1. Call 426-5900.
2. Enter your 10-digit phone number (including area code).
3. Enter your access PIN.
4. Press the # key to hear the status of your service.
5. Follow the automated instructions to modify your service.
6. Hang up when you are finished making these changes.

To customize using a touch-tone phone: 
1. To customize your Telemarketing Block service, dial 426-5900.
2. Enter your 10-digit phone number, including area code.
3. Enter your access PIN (Personal Identification Number).
• Your temporary PIN is the last five digits of your telephone number
• For your protection, we recommend changing your access PIN. Your new PIN can be 4 to 10 digits. Continue reading to learn more about changing your PIN.
4. Press #. You will hear the status of your service as follows:
• Whether or not the entire Telemarketing Block  service is active.
• Whether or not the Do Not Disturb feature is selected.
• Whether or not the Telemarketing feature is selected.
5. Next you will hear the following list of options:
• Press 1 to activate/turn off your entire Telemarketing Block  service.
• Press 2 to select/turn off the Do Not Disturb feature.
• Press 3 to select/turn off the Telemarketing Block feature.
• Press 4 to change your access PIN.
• Press 5 to change your Do Not Disturb PIN.
- The Do Not Disturb PIN is the password you’ll give to those people from whom you wish to receive calls even when your phone is in Do Not Disturb mode.
- Your temporary Do Not Disturb PIN is the last five digits of your telephone number.
- You may wish to change your PIN to ensure only your selected people can reach you. Your new PIN can be 4 to 10 digits.
6. Choose the option you wish to modify, and press the appropriate key. After you make a change, you will hear the revised status of your service, and you will be prompted to make any additional changes.
7. When you are finished making changes, you can hang up the phone.

To Set Up Telemarketing Block  Using The Internet:
1. Go to www.flexphone.com.
2. In the Telephone Company ID field enter: HTLS.
3. In the 10-Digit Phone Number field, enter your area code and phone number.
4. In the User Password field, enter your Internet Password.
5. Click the Logon button.
6. Follow the instructions to modify your service.
7. Log off when you are finished making changes.

To Customize Telemarketing Block  Using The Internet:
1. Go to www.flexphone.com and log on. 
2. Click on the Logon button. The “FlexPhone Service Customization” screen appears.
• If you want to change your password, complete the three fields at the bottom of the screen.
• Your password can be 4- to 10-digits long.
• When finished, click the Submit button.
3. Click on the Update button next to Telemarketing Block  to view your settings.
4. Select whether you want the following on or off:
• The entire Telemarketing Block  service
• The Telemarketing Block feature
• The Do Not Disturb feature
5. View and, if desired, change your Do Not Disturb PIN and your touch tone access PIN.
6. Click on the Update Values button to lock in your changes.
7. To set up or change your Preferred Caller List, click on the Update button. Preferred customers will not hear the telemarketing announcement. You’ll also hear a special ring when these people call.
• In the Phone Number field, type a preferred caller’s area code and phone number. You do not need parentheses or dashes. By only entering area codes or exchange numbers, this will allow all calls from the designated area code or exchange to by-pass the Telemarketing Block. 
• In the Name field, type the preferred caller’s name.
• You can enter up to 50 callers.
• Click on the Update Values button to save your list. The “FlexPhone Service Customization” screen reappears.
8. If you want to set up schedules for the Telemarketing Block feature, click on the Update button next to Telemarketing Schedule.
• In the Stop Time field, type in the time at which you want the feature to turn off.
• Indicate the days of the week to which this time applies by selecting On in the drop-down box to the right of those days.
• Click on the Update Values button to save your data. The “FlexPhone Service Customization” screen reappears.
9. If you want to set up schedules for the Do Not Disturb feature, click on the Update button next to Do Not Disturb Schedule.
• You can define up to 10 time schedules.
• In the Start Time field, type in the time at which you want the feature to turn on.
• In the Stop Time Field, type in the time at which you want the feature to turn off.
• Indicate the days of the week to which this time slot applies by selecting On in the drop-down box to the right of those days.
• Click on the Update Values button to save your data. The “FlexPhone Service Customization” screen reappears.
10. When you’re finished modifying your service, simply leave the web site to log off.